At Sam Riley Swim Schools, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, disclose, and manage your data in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
What Information We Collect
We may collect the following personal information from customers, guardians, and students:
• Full name, date of birth, and contact details
• Emergency contact information
• Medical conditions or special needs relevant to swim instruction
• Payment and billing details
• Attendance records and progress reports
• Feedback or complaints
Why We Collect Your Information
We collect personal information to:
• Register students for swim programs
• Ensure safety and tailor instruction to individual needs
• Communicate with parents/guardians
• Process payments and manage accounts
• Comply with legal obligations and insurance requirements
• Improve our services and customer experience
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure digital storage, restricted access, and staff training in privacy practices.
Disclosure of Information
We may disclose your personal information to:
• Emergency services in case of medical incidents
• Insurance providers or legal representatives (if required)
• IT service providers who support our systems
• Government agencies when legally required
We do not sell or trade your personal information.
Overseas Disclosure
We do not routinely disclose personal information overseas. If we ever need to, we will take reasonable steps to ensure your data is protected in accordance with Australian standards.
Direct Marketing
We may use your contact details to send updates, promotions, or newsletters. You can opt out at any time by clicking “unsubscribe” or contacting us directly.
Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate or incomplete. To do so, please contact us using the details below.
Contact Us
If you have any questions, concerns, or complaints about your privacy, please contact:
Sam Riley Swim Schools
Email: hello@srss.info
Phone: 07 3452 5400
Address: 35 Wecker Rd, Mt Gravatt East QLD 4122
What Information We Collect
We may collect the following personal information from customers, guardians, and students:
• Full name, date of birth, and contact details
• Emergency contact information
• Medical conditions or special needs relevant to swim instruction
• Payment and billing details
• Attendance records and progress reports
• Feedback or complaints
Why We Collect Your Information
We collect personal information to:
• Register students for swim programs
• Ensure safety and tailor instruction to individual needs
• Communicate with parents/guardians
• Process payments and manage accounts
• Comply with legal obligations and insurance requirements
• Improve our services and customer experience
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure digital storage, restricted access, and staff training in privacy practices.
Disclosure of Information
We may disclose your personal information to:
• Emergency services in case of medical incidents
• Insurance providers or legal representatives (if required)
• IT service providers who support our systems
• Government agencies when legally required
We do not sell or trade your personal information.
Overseas Disclosure
We do not routinely disclose personal information overseas. If we ever need to, we will take reasonable steps to ensure your data is protected in accordance with Australian standards.
Direct Marketing
We may use your contact details to send updates, promotions, or newsletters. You can opt out at any time by clicking “unsubscribe” or contacting us directly.
Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate or incomplete. To do so, please contact us using the details below.
Contact Us
If you have any questions, concerns, or complaints about your privacy, please contact:
Sam Riley Swim Schools
Email: hello@srss.info
Phone: 07 3452 5400
Address: 35 Wecker Rd, Mt Gravatt East QLD 4122
